Bookings, Refunds & Cancellations
In the case where you are prohibited from: leaving your home country; entering Canada; or travelling within Canada due to a governmental ban, we will fully credit your sailing with the equivalent sailing in the next 2 seasons, and you will not be charged for any upgrade or price increases. If you want to cancel, but not due to COVID-19, then our standard policy takes effect.
We highly recommend that you speak with your insurance provider regarding cancellation insurance.
It is always a good idea to book early to avoid disappointment. As we have a limited number of staterooms and sailings each year, our trips do sell out. Please let us know if you would like to be added to our standby list for any currently sold out sailings.
It is best to call and discuss your booking with our office team.
- Full name of person(s) travelling
- Choice of sailing and stateroom
- Mailing address
- Phone number and email address
- A 25% deposit to secure a booking
- Confirmation of booking
- Deposit, refund policy and final payment information.
- Cruise Application Form to be filled out and returned to Marine Link Tours by each passenger. (Includes conditions of carriage)
- Confirmation of Final Payment
- Credit card transaction information (if applicable)
- Check in Letter with check-in and anticipated return times.
- FAQ’s and How to Prepare for Your Trip document.
- Map to direct you to our terminal at Menzies Bay in Campbell River.
We accept Visa, Mastercard, personal cheques in CAD funds and bank transfers in CAD funds. Please make Cheques payable to Marine Link Tours and mail to PO Box 451, Campbell River, BC V9W 5C1.
A 25% non-refundable deposit is required at the time of booking.
Final Payment is due 10 weeks prior to sailing.
The Deposit remains non-refundable
The Final Payment amount will be refunded based on the following schedule:
100% refund provided for cancellations received more than 10 weeks prior to sailing.
50% refund provided for cancellations received 6 weeks prior to sailing.
No refund is provided for cancellations received with less than 6 weeks notice.
*Refunded monies will not be paid out until the scheduled sailing date at the earliest.
Up to 6 weeks prior to the scheduled sailing, 100% of the monies paid may be rolled over to another available sailing within the next 2 seasons.
A $150 Rebooking Fee will be charged.
Bookings can be carried over no more than twice.
A refund can no longer be requested.
Last minute substitutions may be arranged with prior notice and approval by Marine Link Tours; however, any such changes must involve persons older than 16 years and a new Cruise Application Form must be completed for each new passenger.
Please note that Marine Link Tours reserves the right to cancel your reservation for any reason. If this happens, you will be able to reschedule your trip for a future date. We do not accept liability where the cause of cancellation is due to unusual or unforeseeable circumstances or events which neither we, nor our servants, agents or suppliers could have anticipated or avoided even with the exercise of all due care (e.g. wildfires, airline strikes, pandemics etc).
Due to our seasonal nature and large financial commitments (we pay many of the expenses of your trip well before you arrive), we cannot accommodate very last-minute cancellations and cannot make exceptions to our strict Refund Policy.
If you are unable to travel with us as planned, please let us know as soon as possible. The more advance notice, the higher likelihood that we can re-book your stateroom and possibly provide you a refund of some amount.
The reservation and cancellation policies outlined above are more or less standard in our industry.