COVID -19 Sailing Protocol

General Guidelines



  • Barrier masks are to be worn by all passengers and crew when indoors with the exception of
    • When sitting at the dinning table for meals and/or when the plexiglass barrier is in place
    • When in their stateroom
    • When in the washroom/shower
    • Crew when in the Wheelhouse or Engine Room.
  • Masks will be provided by Marine Link or passengers/crew can provide their own.
  • Care must be taken to not touch your mask with dirty hands

Gloves/hand washing

  • All passengers and guests must wash their hands before sitting down for meals as well as regular washing throughout the day
  • Hand sanitizer will be provided in all staterooms and other areas of the vessel
  • It is not mandatory for gloves to be worn by passengers provided that regular hand washing is kept up.

Groups or “Pods”

  • Passengers can become part of “pods”. Those arriving in groups of 2 or more can be considered part of the same “pod”.
  • Passengers in the same pod will sit together for meals and can be less conscious of physical distancing between the members of the pod.
  • Passengers must maintain physical distancing with members of other pods.

Environmental Cleaning


General Cleaning Measures

  • Staff will be trained on the routine cleaning and sanitizing procedures for high touch surfaces, as well as laundry/linen handling procedures.
  • Daily cleaning and disinfection of all common areas and surfaces.
  • High-touch areas, such as toilets, tables, chairs and door handles, will be disinfected twice daily with an agent effective against coronavirus.
  • Items that cannot be easily cleaned and disinfected will be removed (e.g. books, magazines, games). Items brought by guests, should not be shared outside of their pod.


  • Guests are to supply their own toiletries – Shampoo, body soap/wash etc.
  • Crew will not enter the passenger staterooms for regular service and will only provide “housekeeping” services in exceptional circumstances.
  • Fresh towels and other items will be made available upon request.

Food and Beverage Services


Hygienic and safe food and beverage services are maintained by following routine guidance in the Food Safety Act and the Food Premises Regulation.

  • The galley will be off limits to all passengers and unauthorized crew.
  • The coffee/tea station will be removed from the passenger’s dining area.
  • Coffee and tea will be served upon request by the chef or steward from the galley.
  • The canned beverages in the fridge will remain accessible; however, it is requested that passengers use hand sanitizer prior to opening the fridge and making their selection
  • The water cooler/dispenser will be removed from the dinning lounge and individual bottled water will be available in the fridge.
  • Wine will continue to be served with dinner; however, it will be served by the glass rather than placing bottles on the table.
  • Pre-packaged snacks (prepared by the galley crew) will be available in the dining lounge throughout the day.

Shared Washrooms and Shower Facilities



  • Each passenger will be assigned to a specific washroom and their name will be on that door. It will be 1 stateroom per washroom.
  • The Captain and Mate will only use the washroom on the Wheelhouse level.
  • The Deckhand, Engineer, Chef and Steward will only use the washroom on the galley level.
  • The crew washroom is off limits to passengers


  • Each passenger will be assigned to a specific shower room and their name will be on that door. It will be 1 stateroom per shower room.
  • Crew will use the shower on the galley level. There will be a sanitizing spray available and each crew member will spray down and disinfect the shower after use.

New Configuration/what areas are accessible to passengers?


The Wheelhouse/Bridge Level

  • There will be no passenger access to the wheelhouse.
  • Passengers will be able to interact with the crew from the exterior doors from each side of the bridge only.
  • The outside viewing decks will remain available for all passengers.
  • Access to the viewing decks by passengers will only be via the exterior stairs at the stern.

The Dinning and Galley level

  • Passengers will be restricted to the dinning lounge area only.
  • Plexiglass has been installed between the dining lounge and crew table/galley area with a saloon style door for access by the steward.
  • Access to the outside view deck on this level is to be done via the exterior stairs at the stern from either the level above or below the dinning lounge level.
  • The dinning tables have been sectioned off by plexiglass to allow passengers to share the table.
  • Seating will be assigned for the duration of the trip.

Accommodations Level

  • The accommodations level remains exclusively for the passengers.
  • With the exceptions:
    • The Chef’s room which should be accessed via the exterior stairs
    • The Steward and Deck Hand when completing sanitization of the washrooms and showers.
  • Crew will not enter the passenger staterooms for regular service and will only provide “housekeeping” services in exceptional circumstances.


  • The staircases on the Aurora are narrow and will require extra caution by passengers to allow for single use.
  • Please allow appropriate social distance for passengers and crew to pass while waiting for your turn to use the stairs.

Engine Room

  • As we are unable to maintain social distancing; unfortunately, our engineer will not be able to take passengers on a tour of the engine room.

A Guest or Staff in Self-Isolation

Should a passenger or crew member fall ill while sailing, they will be placed in self-isolation in an empty stateroom. They will then be removed from the ship at the first opportunity that will allow them to safely return to the Campbell River Marine Terminal.


Guests in Self-Isolation

  • A washroom will be designated for a those who are self-isolating.
  • Alternate means of assisting guests in isolation will be used, such as leaving meals, fresh linens, toiletries, and other supplies outside the door during the period of isolation.
  • Crew will NOT enter a room to deliver or pick up food trays for people who are in self-isolation. Deliver and pick up food trays from outside their door.